Search this site

Home > Privacy Policy Privacy Policy We at Wee Hoe Cheng ( Wee Hoe Cheng Chemicals Pte Ltd) (“Wee Hoe Cheng” “we,” “us,” “our”) know that our users and customers (“you,” “your”) care about how your personal information is collected, used and shared, and we take your privacy seriously. Please read this Security & Privacy Policy (“Policy”) to understand how Wee Hoe Cheng may collect, use and disclose your personal data through the Wee Hoe Cheng website at www.WeeHoeCheng.com (“Site”) or otherwise in the course of our normal business operations. 1. Consent By accessing the Site and/or providing personal data to Wee Hoe Cheng, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data by Wee Hoe Cheng in accordance with this Policy. If you do not consent to the terms of this Policy, please do not access the Site or provide your personal data to Wee Hoe Cheng. Wee Hoe Cheng does not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with Wee Hoe Cheng (“Account”). If you are under 18, please do not use the Site or attempt to register an Account or send any personal data about yourself to us. 2. What is Personal Data? “Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Wee Hoe Cheng has or is likely to have access. 3. What personal data does Wee Hoe Cheng collect? We gather various types of personal data of our users and customers, as explained more fully below. Some of the data we collect may include your: Name Delivery Address Email Address Contact Number Mobile Number Data that is voluntarily provided. Wee Hoe Cheng collects personal data that you voluntarily provide to us, whether through the Site or other platforms or channels (such as through email, telephone and other forms of communication). At various places on the Site, or in the course of obtaining the services provided by Wee Hoe Cheng, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number and other personal information, in order to access or use certain features or services of the Site, or to otherwise obtain our services. For example, personal data may be collected when you register an Account, make a purchase, enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site, or to obtain certain services from us. Data that is sent automatically. In addition, Wee Hoe Cheng collects data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our Site, date and time of your visit, information about the device you are using and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below. 4. How do we use your data? Personal data collected by Wee Hoe Cheng from you may be used and/or shared with third parties (including related companies and affiliates, third parties, service providers and third party sellers); 4.1 to process, record, monitor and fulfil your orders and deliveries; 4.2 to plan and schedule routes for deliveries; 4.3 to verify and process your personal particulars and payment; 4.4 to communicate with you, including to confirm and update you on the status of your orders and deliveries, and respond to your queries and requests; 4.5 to improve our products or services; 4.6 to inform you of promotions (including related companies and affiliates), offers, surveys, events, products and services, which may be of interest to you; 4.7 to conduct marketing research, user profile and statistical analysis; 4.8 to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site and customer experience with us; 4.9 to update and back-up our records; 4.10 to reduce credit risk, detect and protect us against error, fraud and other criminal activity; 4.11 to comply with law, the requests of law enforcement and regulatory officials, or orders of court; 4.12 to enforce our legal rights and remedies; or 4.13 for such other purposes notified to you on or before collection or use of the data. In exceptional circumstances Wee Hoe Cheng may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests. 5. Who do we disclose your data to? We do not rent, trade or sell your personal data. Your personal data will not be disclosed by Wee Hoe Cheng to any third party, except: 5.1 to 5.1.1 any affiliate, subsidiary or partner of Wee Hoe Cheng; 5.1.2 our technology, marketing and logistics service providers; 5.1.3 credit card and payment processing companies; 5.1.4 lawyers, auditors, professional advisors and investors of Wee Hoe Cheng; or 5.1.5 any other agents, service providers or subcontractors acting for or on behalf of Wee Hoe Cheng, to the extent required to carry out the purposes set out in Section 4, or to do anything at your request; or 5.2 where you expressly consent to such disclosure; or 5.3 where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order. From time to time, we may collaborate with other third parties to organise joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties. For example, where a promotion or Voucher Code is specially offered to customers of our third party partner, we may share your information with that partner to the extent relevant to such promotional campaign. In some cases, you may not be able to enjoy the promotion, offer or participate in the contest, unless you consent to disclosure to our partner of your information. “Voucher Code” refers to any credits, vouchers, coupons or codes offered by Wee Hoe Cheng for use in the purchase of goods from Wee Hoe Cheng. Recipients of your personal data may be located outside Singapore. You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located outside of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws. Wee Hoe Cheng will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012). 6. How long do we retain your data? Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, Wee Hoe Cheng will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Wee Hoe Cheng’s interests. 7. Is your data secure? 7.1 As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use. 7.2 Wee Hoe Cheng understands the importance of keeping your personal data private and secure. We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Wee Hoe Cheng does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Wee Hoe Cheng hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence. 8. Linked Sites Wee Hoe Cheng may provide links to other sites (“Linked Sites”) that may be of relevance and interest to you. Wee Hoe Cheng has no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites. 9. Use of Cookies Wee Hoe Cheng, its affiliates or authorised service providers and/or partners may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalised experience when you use the services and/or access our Site. When you visit Wee Hoe Cheng, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include: Your computer’s IP address; Browser type Webpage you were visiting before you came to our Site The pages within the Site which you visited The time spent on those pages, items ad information searched on our Site, access times and dates, and other statistics; This information is collected for analysis and evaluation in order to help Wee Hoe Cheng improve our Site, our services to you and the Products we offer. In order to improve our products and services, we collect data by way of “cookies”. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site. This information allows us to better administer the Site, and provide a more tailored and user-friendly service to our Site visitors users. Cookies also enable you to use or access certain features or services of our Site, including the shopping cart and check-out features. For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers. Cookies are small data files that are sent to your browser from our Site and are stored on your computer’s or device’s hard drive. Each time you visit our Site from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site to recognise your computer or device as having previously visited our Site and thereby increase the functionality of our Site on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site. 10. How to access and correct your data? If you wish to access, correct or update your personal data, you may do so at any time by accessing your Account settings through the Site. Alternatively, you may contact us at info@whc.com.sg . You are responsible for providing us with correct and updated information. 11. What choices do you have? 11.1 Keep in mind that the information we gather is in an effort to offer you a superior online shopping experience that is customized. You may be able to access, correct or update certain information as explained in Section 10 above. When you update information, however, we may maintain a copy of the unrevised information in our records. 11.2 You may request deletion of your account by sending an email to info@whc.com.sg . Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law. 11.3 If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication, or contact us at info@whc.com.sg 12. Questions or Concerns Please direct any questions or concerns that you may have regarding our handling of your personal data to: The Data Protection Officer Email: info@whc.com.sg Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner. 13. Right to amend Policy Wee Hoe Cheng reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site. 14. Governing Law This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.

Home > Terms & Conditions Terms & Conditions 1. Information About Us 1.1 www.weehoecheng. com is an online webstore operated by Wee Hoe Cheng. We are registered in Singapore under the Business Registration Number 198400005G and with our registered office at 11 Loyang Walk, Singapore 508794 under the name Wee Hoe Cheng Chemicals Pte Ltd. 2. Service Availability 2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore (“the Serviced Country”). We do not accept orders from individuals outside of the Serviced Country. 3. Your Status 3.1 By placing an order through our site or on the telephone, you warrant that: 3.1.1 You are legally capable of entering into binding contracts; 3.1.2 You are resident in the Serviced Country. 4. How the Contract is formed between You and Us 4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you. 4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid. 4.3 All orders placed online will be fulfilled within 2 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays. 4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders. 4.5 Each batch of goods may differ due to manufacturing constraints. In the event if you are not satisfied with any products, you may return to us within 2 days after delivery. The Product must be unused in the Original condition and it must not be pre- order product. Please refer to our refund policy stated under “Our Refunds Policy”. 5. Our Status 5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality. 6. Price and Payment 6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. 6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. 6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation. 6.4 Coupons are intended for single use and not redeemable upon expiry. Coupons are limited to one per transaction and are not stackable. 7. Our Refunds Policy 7.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund we will usually refund any money received from you using the same method originally used to pay. We will process the refund as soon as possible. 7.2 Products returned by you because of a defect or within the 2 days cooling-off period will be refunded in full after delivery costs have been deducted. 7.3 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract. 7.4 The cost of return transportation is at your expense. 8. Our Liability 8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality. 8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product. 8.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner. 8.4 In the event that your item is not delivered during the selected time slot, we will try our best to preserve the product for 24hr. In the event that the customer does not self-collect the product we will not refund the order payment. Please notify us immediately of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00. 8.5 To maintain the integrity of products after delivery, we recommend that you keep the items in cool and dry condition. 8.6 All samples, drawings, descriptive matter and specifications issued by the Company and any descriptions or illustrations contained in the Company’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract and this is not a sale by sample. 8.7 For any reason the Buyer fails to accept delivery of any of the Goods when they are ready for delivery, or the Company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations: a) risk in the Goods shall pass to the Buyer (including for loss or damage caused by the Company’s negligence); b) the Goods shall be deemed to have been delivered; and c) the Company may store the Goods until delivery, whereupon the Buyer shall be liable for all related costs and expenses (including, without limitation, storage and insurance). 8.8 If the Company delivers to the Buyer a quantity of Goods of up to 10% more or less than the quantity accepted by the Company, the Buyer shall not be entitled to object to or reject the Goods or any of them by reason of the surplus or shortfall and shall pay for such goods at the pro rata Contract rate. The defect arises because the Buyer failed to follow the Company’s oral or written instructions as to the storage, condition, package, handling or use of the Goods or (if there are none) good trade practice. 9. Notices 9.1 All notices given by you to us must be given to Wee Hoe Cheng at 11 Loyang Walk. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order. 10. Events Outside our Control 10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). 10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 10.2.1 strikes, lock-outs or other industrial action; 10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; 10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; 10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; 10.2.5 impossibility of the use of public or private telecommunications networks; or 10.2.6 the acts, decrees, legislation, regulations or restrictions of any government. 10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 11. Waiver 11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. 11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 12. Severability 12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 13. Entire Agreement 13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions. 13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions. 14. Our Right to Vary these Terms and Conditions 14.1 We have the right to revise and amend these Terms and Conditions from time to time. 14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 15. Law and Jurisdiction 15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore. 16. Legalities 16.1 All deliveries must be received by persons aged 18 or above. 16.2 We reserve the rights to request for a valid photo ID to verify recipient’s age. 16.3 We adhere with the Liquor Control (Supply and Consumption) Act in Singapore and are unable to deliver your order to public spaces after 10.30PM. 16.4 We reserve the rights to reject your purchase if you appear intoxicated or are physically or verbally abusive to any of our team members.

Home > Shop Sample Bakery & Confectionery Sort by Quick View Chocolate Booster Powders Price $20.00 Add to Cart Quick View Bread & Cake Softeners Price $20.00 Add to Cart 1

Home > Shop Sample Dairy Sort by Quick View Dairy Booster Powders Price $20.00 Add to Cart Quick View Cheese Powders Price $20.00 Add to Cart 1

We Can’t Find This Page. The page you were looking for doesn’t exist anymore. Return to the homepage or try again Back to Home